Technical Remote Support
Our customers need different types of support, and we offer a range of services to meet those needs. You have made an investment in your equipment - let us help you maintain it. Our remote support options allow you to troubleshoot and resolve issues quickly and efficiently to keep your facility up and running.
Integrated Service Agreement
The Integrated Service Agreement enables you to maximize the value of your Rockwell Automation investments across your facility under ONE agreement - and just ONE phone number to call when you need support.
Customers that have bundled all of their support contracts into one Integrated Service Agreement have saved an average of 20-30%. One key benefit of this agreement is the online dashboard, which gives you complete visibility of your service requests. Other forms of common support that are included in this agreement are 24/7 remote technical support through a TechConnect contract, repair and exchange services through the Remanufacturing program, on-site engineering hours, and more. There are also a variety of service levels with this agreement that we can evaluate to ensure you get the support services you need. Contact us today to learn more about what services can be included in a program that is customized to support your facility and your team.
A TechConnect℠ Support contract can provide your operation with outside support from engineering experts, wherever you may be. Resolve problems faster, reduce downtime, and double-check documentation and drawings 24x7x365 by using TechConnect remote support capabilities.
Ways to utilize your TechConnect resources:
The Value of TechConnect Support
The Toolkit Program is to help Rockwell Automation systems integrator and machine builder customers increase their profitability, effectiveness, and competitive edge by providing economical access to the tools they need to integrate Rockwell Automation products and technology and develop integration solutions for their customers. The Rockwell Automation Toolkits supply the software development and productivity tools needed to design, develop, and deliver Rockwell Automation control systems. The various toolkits are intended to align with the control architecture and technology platforms used by your company.
Vuforia Chalk combines advanced augmented reality (AR) with real-time communications to connect a field technician with an expert so that the expert can see and discuss the situation in the field. Technicians and experts can draw digital annotations on a mobile screen or desktop that accurately stick to 3D physical objects, allowing the expert to guide the technician through a process, step-by-step. With more accurate annotations, experts and technicians spend less time resolving issues, increasing operational productivity and efficiency. Vuforia Chalk delivers faster resolution without the time and expense of expert travel or repeat technician visits.
looking for more information?
Reach out to our team of experts to answer your technical support questions.