Mid-Coast Electric Supply, Inc.
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Technical Remote Support

Our customers need different types of support, and we offer a range of services to meet those needs. You have made an investment in your equipment - let us help you maintain it. Our remote support options allow you to troubleshoot and resolve issues quickly and efficiently to keep your facility up and running.

Integrated Service Agreement

The Integrated Service Agreement enables you to maximize the value of your Rockwell Automation investments across your facility under ONE agreement - and just ONE phone number to call when you need support.

Customers that have bundled all of their support contracts into one Integrated Service Agreement have saved an average of 20-30%. One key benefit of this agreement is the online dashboard, which gives you complete visibility of your service requests. Other forms of common support that are included in this agreement are 24/7 remote technical support through a TechConnect contract, repair and exchange services through the Remanufacturing program, on-site engineering hours, and more. There are also a variety of service levels with this agreement that we can evaluate to ensure you get the support services you need. Contact us today to learn more about what services can be included in a program that is customized to support your facility and your team.

TechConnect℠ Support

A TechConnect℠ Support contract can provide your operation with outside support from engineering experts, wherever you may be. Resolve problems faster, reduce downtime, and double-check documentation and drawings 24x7x365 by using TechConnect remote support capabilities. 

The Value of TechConnect Support

looking for more information?

Reach out to our team of experts to answer your technical support questions.